QUALIFICATIONS
A detail-oriented collaborator who excels at resolving complex issues— always focused on completing objectives and hitting goals.

PROFESSIONAL EXPERIENCE

CHARTER COMMUNICATIONS
Product Intake Analyst \ May 2017 — Present \ Denver CO

  • Lead over 200 projects through complex intake process to identify stakeholders, impacts, funding, and regulatory responsibilities to get work started and approved
  • Train product teams on both department and enterprise intake processes
  • Audit/data mine project data to ensure accurate source of truth for leadership as well as identify opportunities for process improvement
  • Create reports for internal teams to assist with regulatory compliance
  • Go-to person on process and tool questions within the intake team
  • Develop strong cross functional relationships with both operational and technology organizations
  • Crucial in developing and optimizing new intake process to enhance the dissemination of work to product and technology delivery teams

GRANITE COMMUNICATIONS
Team Lead of Conversion Management \ May 2007 — April 2016 \ Quincy MA

  • Trained Premier Account Analysts and conversion managers in carrier conversion related issues
  • Point of contact between ILEC and carrier based facility conversions
  • Coordinated information between sales, customer service and provisioning to ensure accuracy
  • Acted as a subject matter expert on companies capabilities in 49 states for sales team
  • Created ad-hoc reports for satellite sales offices in Rhode Island, New York, Georgia, and Florida
  • Researched and implemented ways to streamline the conversion process to increase revenue
  • Maintained Conversion POD (Points of Discussion) between departments and achieved sharp reduction in service level agreement timeframes on complex orders
  • Produced weekly, bi-weekly, and monthly reports on conversion status and company goals
  • Project managed conversion process start to finish for Fortune 500 companies such as PNC Bank, BB&T Bank and Citizens Bank

TRANSCULTURAL EXCHANGE
Assistant to the President July 2005 — April 2007 . Boston MA

  • Executed marketing campaign for international art project The Tile Project installation in Boston, one of four located in the US
  • Reorganized and updated TransCuluralExchange.org
  • Produced governance packets for potential board members

SWARTZ & SWARTZ ATTORNEYS AT LAW
Office Assistant \ June 2004 — December 2004 \ Boston MA

  • Researched information for attorneys
  • Managed special office projects
  • Coordinated incoming mail, faxes and deliveries
  • Logged and organized all documents

EDUCATION

Northeastern University \ Boston MA \ Bachelor of Science 2007

SKILLS

AGILE Certified SAFe® Lean Portfolio Manager 2020

ADOBE Illustrator, Photoshop, Premiere
COLLABORATION CA PPM (Clarity), Confluence, JIRA, JIRA Align
MICROSOFT OFFICE PowerPoint, Word, Excel, Access
SOCIAL MEDIA Facebook, Twitter, Instagram, Snapchat, Pinterest